Health and Leisure
// HEALTH AND LEISURE
Platforms for Guest Engagement and Membership Management
Wellness centres, spas, sports facilities and leisure service providers today compete primarily on user experience. Guests expect personalised communication, easy use of services and a sense of belonging.
Many organisations still use disconnected systems, making it difficult to build long-term relationships with visitors and leverage the potential of data to improve operations.
How do we solve this?
With gift cards, loyalty programmes, memberships and data analytics, we build connected platforms for managing guest relationships.
- Increasing repeat visits and loyalty
- Higher average guest spend
- Simple management of memberships and benefits
- Personalised offers and recommendations
- Automated communication throughout the entire guest lifecycle
- Advanced visitor behaviour analytics
- Digital user experience with mobile wallets
Fast check-in and access without waiting
With advanced contactless gates, we automatically recognise members and guests at reception and completely eliminate bottlenecks at the entrance.
Cashless hotel operations
Simple payment for services and drinks within the complex via a house account, gift cards or wristbands without the need for cash.
Advanced analytics of guest habits
Gain first-party data on visit frequency, service usage and loyalty levels (membership engagement).
Capacity occupancy tracking
Precise real-time monitoring of visits to fitness areas, pools or wellness zones to optimise schedules and staffing.
Smart RFID and NFC identification
Modern wristbands or digital cards that guests use to open lockers, enter saunas and record services in a unified system.
Automated member engagement
Smart segmentation based on visit habits and automated campaigns to reactivate dormant members and upsell higher-tier packages.
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Success stories from practice
By integrating loyalty programmes, advanced membership systems, smart gift cards and marketing automation solutions, we create data-driven phygital solutions for leisure providers that connect fast check-in, guest identification, activity tracking and communication into a unified ecosystem.
Terme Olimia: A Centralised Data Ecosystem for International Loyalty
The data-driven future of wellness. Integration of fragmented systems into a unified data server for a 360-degree view of guest habits and advanced real-time personalisation.
Terme Snovik: A Complete Digital Guest Identity in a Green Resort
A seamlessly connected destination experience. Establishing a unified digital profile with a loyalty card in a mobile wallet for automatic rewards and targeted communication at every touchpoint.
